Overview
All artworks are shipped with insurance coverage and a tracking number. Undamaged artworks may be returned within 30 days at customer expense. It is recommended that insurance be added on any return shipping. Please provide a tracking number. Refunds are provided as a credit back to the original method of payment. If 30 days have elapsed since purchase, we can no longer offer a refund or exchange. See Refund and return policy below for additional information.
To be eligible for a return, items must be in the same new and undamaged condition in which it was shipped to you. It must also be returned in the original packaging.
Non-returnable items:
- Gift cards
- Broken or damaged items
- After 30 days of receipt
- Sale items cannot be refunded.
- Items reported lost in shipping: An insurance claim will be submitted. Potential refunds may pend outcome of insurance coverage and payment.
- Items reportedly delivered by USPS or UPS, however reported by customer as lost will not be refunded.
To complete your return, please contact Art by Patricia Newton via email: artbypatricianewton@gmail.com within 30 days of receiving your purchase. We may require a receipt or proof of purchase.
There are certain situations that may delay or allow for a partial refund:
- Reciept of damaged items by shipper. An insurance claim will be submitted. A full or partial refund will be pending a potential insurance payment.
Refunds
Return shipping and insurance is non-refundable. Once your return is received and inspected, we will notify you via email. Baring damage, refunds will be applied to your original method of payment generally within 24 hours of receipt and inspection. Please allow a reasonable time for a refund to show up on your original method of payment.
Late or missing refunds
If you haven’t received a refund within a reasonable amount of time, please check your bank account first.
Contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at artbypatricianewton@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Please remember that artworks are a one-of-a-kind item. We can only replace items if they are defective or damaged with a similar item. Otherwise, there are no exchanges allowed.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the purchaser will be asked to make the return or exchange and any refunds made would be returned to the original credit card used to purchase.
Shipping returns
To return damaged items, please email artbypatricianewton@gmail.com Items must be returned to:
Art by Patricia Newton
PO Box 83
Paso Robles, CA 93446
You will be responsible return shipping and insurance fees. Shipping costs are non-refundable. If a shipping label has been provided to you, return shipping and insurance will be deducted from your refund.
If you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.
Need help?
Contact us at artbypatricianewton@gmail.com for questions related to refunds and returns.
